Elevate Voice Services

90+ Enterprise-Grade Features

• Unlimited Call Paths w/ Call Waiting
• Unlimited Talk in North America
• Caller ID + Spam Filtering
• Call Recording
• Texting
• Voicemail Transcription

• Fax to PDF, PC Fax, or Fax Machine Advanced Auto Attendant & After Hours Attendant
• The Elevate Desktop App integrates a company directory, shows employee availability, enables click-to-call, and more!
• Powerful video conferencing, screen sharing, and file sharing features facilitate better collaboration.
• The Elevate Mobile App turns any smart phone into a fully featured office phone.

Increased Productivity

Elevate makes a more productive workforce

• Allows users' mobile devices to interact seamlessly with the company phone system
• Anywhere, anytime, and on any device - creates a more flexible workforce
• Transcribe voicemail messages to text and/or email, allowing for more efficient voicemail management
• Integrated chat and SMS, video conferencing, screen sharing, file sharing, file backup and integrations extends reach and facilitates collaboration

Lower Costs

No phone system infrastructure hardware to buy, install, manage, upgrade or replace

• Reduce infrastructure and operating costs
• Consolidate voice and data onto one network
• All calling features INCLUDED in the service
• Warranty and support INCLUDED in the service
• Free system updates and software upgrades

High Reliability

Elevate's voice network is purpose-built for reliability

• Redundant East/West data centers increase reliability and reduce latency
• Resilient to power and internet outages - sign into the Elevate Mobile app for complete business continuity

Simplified Scaling & Management

Elevate scales according to the needs of any business

• Order service according to the number of users; no guessing the number of lines needed
• Unlimited expandability - System scales up with the business
• Never replace your phone system again, just add new phones with new features

Business Continuity

Never miss an important business call

• Elevate can automatically ring all your devices (des phone, mobile, etc.) and in the event that you don't answer, it can route the call to any number you choose (branch office, automated attendant, mobile number, etc.)

Enhanced Customer Experience

• Have a call center, dispatch line, or have a large phone staff? Add Elevate Contact Center o streamline inbound and outbound calling
• Contact Center can combine voice calls, emails, and text messages into a single panel for a more responsive, informed, positive customer experience
• Automate customer payments and other redundant calls using our Integrated Voice Response system built into Contact Center

Voicemail

• Voicemail to email
• Text notifications
• Voicemail transcription
• Auto-purge voicemail options
• Custom personal greeting
• Remote voicemail access

Conference Bridge

• Local phone number
• Up to 200 participants
• Start conferences any time with Always-On conferencing
• Add optional video and screen sharing to your conference

Busy Lamp Field (BLF)

• Show whether another user's phone is currently in use
• User extensions and name information is presented as buttons on the des phone LCD display
• The BLF display can be used for speed dials or to make or take calls on behalf of another user

Video Conferencing

• HD video conferencing eliminates unnecessary travel and empowers teams with remote members to be more productive
• Share your computer desktop with team members in real time, improving collaboration and decision making
• Includes a conference dial-in number and custom URLs for meetings

Call Flip

• Allows the user to seamlessly move a call from their desktop phone to a mobile phone or vice versa
• The called party will be put on hold while the Call Flip feature switches devices mid-call

Webfax

• Users can receive, view, manage faxes via the web or as email attachments
• Users may send faxes from any Internet-connected PC
• Does not require an additional phone line

File Collaboration

• Easy and secure file sharing
• Access the most current version of files from any device
• Access file server content from mobile devices without a VPN

Team Chat & SMS

• Send and receive unlimited text messages to US, Canada and Puerto Rico from your business phone number to colleagues and customers
• Pin favorite contacts to the top of your list
• Chat and SMS messages automatically sync across desktop and mobile devices
• View free/busy/away statuses of all your contacts
• Chat and SMS messages are securely encrypted in transit and at rest

Optional: Contact Center

• Smart queueing technology tells customers their position in line, plus wait time
• Deep analytics and reporting help you visualize gaps and improve performance
• Omni-channel capabilities help you connect with customers through their preferred modes of communication

Elevate Mobile App

This powerful mobile application transforms your phone into an essential collaboration tool, making teamwork on-the-go easier than ever. See who is available, send chats and SMS messages, place calls and see voicemails - anytime, anywhere.

Never miss important calls

Extend your business phone number and extension to your mobile phone, so you can place and receive calls on-the-go or even transfer calls from your desktop phone to your mobile device—seamlessly, without interruption.

Easily collaborate from anywhere

Your full desktop chat history is synchronized with your mobile device so you can stay connected and continue conversations no matter where you are.

Elevate Desktop App

Our desktop app brings essential collaboration tools together, making teamwork easier than ever. See who is available, send chat and SMS messages, place and receive calls, share screens, start video calls and share files - all from one application.

Communicate your way

Have the flexibility to use your desktop application to place and receive calls in two ways, either as a call controller for your associated desk phone or as a softphone from your PC or Mac.

One application for collaboration

One place to see the availability of coworkers, place a phone call, start team chat and launch a video conference.

Stay connected on-the-go

With the Elevate desktop and mobile applications, you take your contacts, files and conversations with you—wherever you are.

Online Meeting Video Conferencing & Screen Sharing

Online Meeting® is an easy-to use, reliable video collaboration tool.

• HD video conferencing: Face to face meetings eliminate unnecessary travel and empowers teams with remote members to be more productive
• Screen sharing: The computer desktop can be shared in real-time, improving collaboration and speed of decision making
• Screen annotation: Meeting participants can call out important points on a shared screen in during a meeting.
• Includes a conference dial-in number, and custom URLs for meetings
• Up to 4 participants may join with the included package
• Pro package includes up to 30 participants and up to 12 simultaneous video feeds

Sharesync® File Sharing & Security

File sync and share with backup for desktops, mobile devices, and file servers.

• The most current version of files from any device
• Easy and secure file sharing
• Reduced downtime from ransomware and other types of data loss
• Integration with Windows file server, Exchange Email, Active Directory, Outlook, Office, and Office 365®
• Full control over files, users, devices, and sharing activities
• Includes 2 GB/user of storage for SecuriSync Backup and File Sharing
• Pro package includes 100GB/user

Elevate Integrations

Elevate Integrations is a platform that connects powerful voice, chat, video conferencing and contact center functionalities into everyday business applications like Google®, Microsoft®, Salesforce®, and more — driving higher productivity and increasing customer retention with no heavy costs.

Increase Employee Productivity

Drive customer retention and increase revenue

No heavy IT investment