D-Best Technologies is an IT company in Fort Smith, AR. We've been in business since 1993. We provide services to business and homes, including sending technicians onsite, remotely repairing issues on customer systems, and repairing computers in our shop. We currently have 4 employees: 1 business onsite technician, 1 in-shop technician, 1 mixed use technician, and 1 accounting professional.
We are currently seeking an in-shop + remote support technician.
Employee should have previous IT experience or have completed some IT coursework. Knowledge in areas like malware cleanup, operating different versions of Windows, troubleshooting program installations, etc is expected.
Employee should be very proficient in the art of Googling and then applying those findings to real life scenarios.
Employee is expected to be versatile in a wide variety of software packages they have never seen before, examples being CAD and CNC software, EMR and CMS packages, accounting software like Sage and Quickbooks, and industry specific packages as well.
Responsibilities will include:
Answering phones, emails, and working with customers in-person.
Remote maintenance of servers, computer systems, and networks.
Remote troubleshooting & repair.
In-Shop computer repair.
Organizing and maintaining records for licenses and services we provide to contract customers. Hours:
Hours are still being finalized, but this position is for 2nd shift, so it would start sometime in the afternoon and end at approximatley 9PM. Our goal in hiring is to extend our availability from 5:30PM to 9PM. The schedule can be adjusted with anywhere from 32 to 40 hours, but 5 days a week must be covered.
Initial Schedule Plans are as follows, but will be finalized with hired employee:
Tuesday - Friday: 1:00PM to 9:00PM
Saturday: 10:00AM to 6:00PM
Wages are highly dependent on skill level. The minimum considered for this position will be $11, and the maximum will be $13.50. Employees are evaluated after 90 days, then yearly for a raise. Vacation/Sick leave is offered after 1 year and increases based on tenure. A SIMPLE IRA investment account is offered starting in your 2nd year and we match up to a 5% contribution.
Please fill out the form below and attach your resume to be considered for this position. Our ad will run for 2 weeks, after which we will have contacted all eligible applicants.