Virus got me on Thursday - it kept popping up when i got online. My buddy told me to try using malware bite and some other programs but it got worse. All my music disappeared and finally i can't turn it on at all. I called best buy but they wanted like 200 bucks so i called these guys. They said waaaaaay less so i dropped it off Friday. i got all my songs back and they were done Monday for under a bill. Sweet deal.