In today’s business landscape, every customer interaction counts. That’s why we’re excited to introduce CallSmart™, our groundbreaking AI-powered voice analytics platform designed to transform your call data into actionable insights.
What is CallSmart™?
CallSmart™ is a state-of-the-art voice analytics platform developed in-house by D-Best Technologies. It’s designed to scan incoming calls, providing statistical information and actionable insights that can help you enhance customer service, improve sales strategies, and streamline operations.
Key Features:
- Advanced Search Functionality: Quickly retrieve call data by date, phone number, caller ID, or even specific words spoken during the conversation.
- AI-Powered Analysis: Leverage cutting-edge AI to extract valuable information from each call.
- Comprehensive Transcription: Get accurate, detailed transcriptions of every call for easy reference and analysis.
- Intelligent Summaries: Receive AI-generated summaries of each call, allowing you to glean key information at a glance.
- Sentiment Analysis: Understand the overall tone of each call with our advanced sentiment analysis feature.
- Flexible Data Processing and Storage: Choose between local processing for enhanced security or cloud-based solutions for scalability and speed.
- Regulatory Compliance: Configure CallSmart™ to meet complex regulatory requirements, including HIPAA.
Why Choose CallSmart™?
- Insight: Gain deep understanding of customer interactions and agent performance.
- Efficiency: Quickly find and analyze relevant calls without manual searching.
- Training: Use real call data to improve agent training and performance.
- Compliance: Ensure adherence to industry regulations with secure call recording and analysis.
- Customer Satisfaction: Identify and address customer issues more effectively.
The Technology Behind CallSmart™
CallSmart™ utilizes state-of-the-art WhisperX technology for transcription and speaker diarization, allowing us to determine who is speaking and when. Our advanced AI models then summarize the call content and perform sentiment analysis, providing you with a comprehensive overview of each interaction.
Getting Started with CallSmart™
Ready to transform your call data into a strategic asset? Contact us today for a free demo of CallSmart™. Our team of experts will guide you through the setup process and help you unlock the full potential of your call data.
Don’t let valuable insights slip through the cracks. Empower your team with CallSmart™ – where every call becomes an opportunity for improvement.